Create an Account
By creating an account and saving your info, you will be able to:
- Checkout faster
- Review past order details
- Save frequently used addresses
- Get the latest on new arrivals and sales
To create an account you must have a valid email address. If you'd like to create an account now and enjoy these benefits click here.
We make it easy to shop across our four sites: gapcanada.ca, oldnavy.ca, bananarepublic.ca, and athleta.ca. Your account is universal, meaning you can log in to and shop across all of our sites with a single username and password. If you ever need to update your personal information, including shipping and billing preferences or email address, you will only have to do it once, and any changes you make will be reflected across both sites.
For security reasons, you will be automatically logged out after 30 minutes of inactivity on the web site. At this time, you would need to re-enter your email address and password in order to access your personal information. You can also sign out by clicking "Sign Out" on the home page or the order confirmation page.
As part of our registration process, you will be asked to provide the following information:
- Your name and e-mail address
- A password and password hint, to help you in case you can't remember your password during future visits
Saving Billing and Shipping Info
When saving your billing and shipping info, enter your billing address exactly as it appears on your credit card statement. Incomplete or incorrect info may slow order processing. A phone number is required in case of delivery problems.
Using Your Address Book
Sign up here for our specialized email updates and you will receive newsletters with the latest trends, new arrivals, special offers, and sale announcements.
We use your past purchases as well as any preferences you've selected to provide you with the news you're most likely to be interested in. You can change your email preferences at any time by clicking on "Your Account" at the top of any page on our site and then clicking "Manage Email Preferences".
Email and Postal Unsubscribing
If you no longer wish to receive email newsletters, you can unsubscribe by clicking "Unsubscribe" on any of our emails. Or, if you are a registered user, you can click on "Your Account" at the top of any page on our site and then click on "Manage Email Preferences".
Please note: If you unsubscribe from our email newsletters, you will still receive order-related emails, including order confirmations and shipping confirmations. We may also contact you by email regarding any questions related to your order or any contests or promotions you enter.
If you would prefer not to receive postal mail, such as catalogs and special offers, or if you have previously unsubscribed from email newsletters and/or postal mail and would like to re-subscribe, please contact our customer service team at 1-888-277-8953 or 1-888-906-1104 (TDD hearing impaired - English); 1-866-740-8344 (TDD hearing impaired -French).