How It Works:
Order Online
Find something you love and choose In Store Pickup when you add to your cart. Orders made by 2 p.m. are ready in just two hours!
Check Your Email
Once we let you know your order's ready, head to your store and have your email confirmation handy.
Pick Up In Store
Head inside, follow the signs for pickup, and a team member will assist you.
FAQs:
Why are some products not available at my local store?
Merchandise inventory varies from store to store. Certain sizes, styles, and colors may change so check back at a later date. You can also search for specific styles, sizes, and colors and place an order to ship to your home.
Who can pick up my order?
You or your designated pickup person must pick up your order. Have your ID and confirmation email ready to show the store associate.
What do I need to pick up my order?
Bring your ID and be prepared to show the confirmation email, either printed out or on your mobile device.
How long will my order be held at the store?
Orders made online and scheduled for In Store Pickup will be held at the store for five days. If you have not picked up your purchases by the end of the five days, your purchases will be reimbursed.
How will I know when my order is ready to be picked up?
You will receive a notification email when your order is ready to be picked up. Most orders will be ready for pickup within two hours. The email will also include information on pickup hours, what to bring, and steps to take to pick up your order. In Store Pickup is available during store hours.
Why isn't In Store Pickup available at my store?
In Store Pickup is currently available at limited stores. Please check your local store for availability.
Can I select certain items to pick up and have others shipped?
Yes. You can do this at the online checkout by selecting In Store Pickup for certain items, and selecting your preferred shipping method for the rest.
How do I return something from an In Store Pickup order?
Stores that offer In Store Pickup are open, so they can process returns according to our existing Return Policy. The 30-day return window begins when your order is ready for pickup.
When will my credit card be charged?
A hold is placed once you complete the order, but your card isn't charged until the items are placed and ready for pickup.
Can I cancel my order?
Yes. Just call the store you designated for pickup for assistance. You can find the number using our store locator, here. If you don’t call to cancel, and you don’t pick your order up within the five-day period, your order will be canceled automatically.